Kingsman Heritage 36" Dual Burner Direct Vent Gas Fireplace
✔ Authorized Kingsman Dealer
✔ Free Shipping on All Orders
✔ Curbside Freight Delivery — Free to Your Driveway
✔ Every Shipment Fully Insured
✔ 30-Day Returns
✔ Fireplace Specialists Available — Call or Chat
Certified Partners
Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with full manufacturers warranty.
30-Day Returns — See our full return policy
Kingsman Heritage 36" Dual Burner Direct Vent Gas Fireplace
Not every room needs contemporary design. Some rooms need the look and feel of a genuine wood-burning fireplace — and the Kingsman Heritage 36" delivers exactly that.
This 36-inch zero clearance dual burner direct vent gas fireplace brings a layered, realistic flame, a convincing burnt oak log set, and a traditional framed presentation that fits naturally in classic, transitional, and craftsman-style homes.
Quick Facts
- Heating Capacity: 24,000 BTU (Natural Gas)
- Viewing Area: 33" W × 21-3/16" H
- Framing Dimensions: 36-3/8" W × 35" H × 17" D
- Venting: 4/7" Sloped Top Flue
- Fuel: Natural Gas or Propane
- Ignition: Millivolt or IPI (Proflame 1)
- Glass: Tempered
- Log Set: Eight-piece Burnt Oak (sold separately — LOGC44)
- Alternative Front: Designer Clean View Circulating Kit or Black Grill Kit
- Certifications: Listed USA/Canada as Vented Gas Fireplace
- Liner Options: Traditional Fiber Brick, Herringbone Fiber Brick, Porcelain Reflective Panel
Why It's Different
The dual burner system creates depth — a front-to-back layering effect where the flame breathes and moves the way a real wood fire does. Combined with an eight-piece burnt oak log set, the result consistently surprises buyers with how convincingly real it looks. The louvered front panel gives traditional framing; the optional Designer Clean View Kit converts it to a clean-face appearance easily.
Full Specifications
| Model | HBZDV3624 |
| BTU Output | 24,000 NG |
| Viewing Area | 33" W × 21-3/16" H |
| Framing (W × H × D) | 36-3/8" × 35" × 17" |
| Flue | 4/7" Sloped Top |
| Fuel Type | Natural Gas / Propane |
| Glass | Tempered |
| Ignition | Millivolt (SIT) / IPI PF1 |
| Certifications | USA/Canada |
| Log Set | 8-Piece Burnt Oak (required, sold separately) |
| Liner Options | Traditional Fiber Brick, Herringbone Fiber Brick, Porcelain Reflective Panel |
Configuration Guidance
Front Panel: Standard louvered or upgrade to the Designer Clean View Circulating Kit for a clean-face appearance. Log set is required — no other media options available. Our team is available Monday through Friday.
Backorder Policy
High demand, handled with care
Our team works closely with our manufacturing partners to maintain accurate inventory. Occasionally, premium items sell out faster than they can be restocked — and when that happens, we want to make sure your experience is as smooth and transparent as possible. Backordered Kingsman items typically ship within 1–3 months, depending on the model and current production schedule.
Your place in line is secured
When you place a backorder, we'll keep you updated every step of the way — from confirmation to the moment your order ships. You'll never be left wondering where things stand.
Why we process payment at the time of order
When you place a backorder, your payment is processed immediately. Here's why this actually works in your favor:
Secures your place in the production queue
Immediate payment reserves your unit with the manufacturer. Without it, your spot in line isn't guaranteed — especially for high-demand models.
Protects against payment issues down the line
Processing now prevents delays caused by expired card authorizations or outdated payment details while you wait — so your order fulfills without interruption when it's ready to ship.
Changed your mind? Here are your options
We understand plans change. As long as your order hasn't shipped, you have two easy paths:
To cancel, just send us an email before your order ships. Once a shipment is confirmed, we're unable to cancel — but our return policy still applies.
We'll keep you in the loop
You won't have to chase us for updates. We'll respond to any backorder inquiry within 48 business hours, and as soon as we receive new information from the manufacturer — including tracking details — we'll send it your way immediately. When your item comes back in stock, your order is prioritized and processed within 48 business hours so you're always first in line.
Questions about your backorder?
Call us at 877-879-9191 or email support@lumiflares.com — we're happy to give you a status update or help you explore your options.
Delivery Policy
Your fireplace, delivered with care
Because our fireplaces are large, heavy items, they ship via specialized freight carriers — not standard parcel services. This page explains what to expect, how to inspect your delivery, and how we protect you if anything goes wrong.
Our promise to you
If your fireplace arrives damaged and you follow the steps below, we'll take care of everything — whether that means sending a replacement or issuing a full refund. No cost to you, no runaround.
Scheduling your delivery
Once your order ships, the freight carrier will call the phone number you provided at checkout to schedule a delivery window that works for you.
- Someone needs to be home to inspect and sign for the shipment.
- Most deliveries are curbside — the driver brings your item to the edge of your property, but is not typically able to bring it inside or up stairs.
- If you need to reschedule, contact the carrier directly as soon as possible to avoid storage fees.
Inspecting your delivery before you sign
Before signing the delivery receipt, take a moment to look over the packaging. This step is important — your signature releases the carrier from responsibility for visible damage.
- Check for crushed corners, holes, or signs that the box has been tipped or dropped.
- If you spot any packaging damage, write "DAMAGED" on the delivery receipt before signing.
- Take a quick photo of the box while it's still on the truck — this is the strongest evidence for any claim.
Checking for concealed damage
Sometimes packaging looks fine on the outside but the item inside has been damaged in transit. Open your boxes and inspect your fireplace as soon as possible after delivery.
- If you find damage, photograph both the item and the packaging.
- Email us at support@lumiflares.com with your order number and photos.
- Keep all original boxes and packaging until your claim is fully resolved.
Report concealed damage within 48 hours of delivery. After this window, it becomes significantly harder to file a carrier insurance claim on your behalf.
What happens after you report damage
Once we hear from you, our team takes it from there. We'll handle the insurance claim with the carrier on your behalf.
- We'll work with you to arrange a replacement shipment or a full refund — whichever you prefer.
- Our team will keep you updated throughout the process so you always know where things stand.
Questions? We're happy to help.
Call us at 877-879-9191 or email support@lumiflares.com — whether you have a question before delivery or need help with a claim, our team is here for you.
Why Lumiflares
A fireplace is more than a purchase.
It should be an experience.
We're a specialist boutique — not a big-box retailer. Every brand we carry, every product on our site, and every customer we serve gets our full, personal attention. Here's what that means for you.
Personally curated by our founder
We carry Kingsman — one of the most respected names in fireplace craftsmanship — hand-selected by our founder for quality, performance, and safety. When you order, you'll receive a personal thank-you from them directly — because to us, you're not an order number. You're someone trusting us with your home.
100% secure shopping
Our site uses SSL encryption on every transaction. We never store your credit card information — shop with complete confidence.
Authorized dealer — warranty guaranteed
We're a fully authorized dealer for every brand we sell. That means your manufacturer's warranty is always valid and fully protected from day one.
Fully insured shipments
Every order is fully insured against loss or damage in transit. If something goes wrong on the way to you, we handle it — at no cost to you.
30-day returns
Not the perfect fit? Our 30-day return policy is straightforward and fair. We'll help you find the right solution — no pressure, no runaround.
Real support, real people
From the moment you order to the day your fireplace is installed, our team is here for you. Call, email, or reply to any of our messages — we always respond.
Free shipping on every order — no minimum required
We ship free to the contiguous United States on all orders. No hidden fees, no surprise charges at checkout. The price you see is the price you pay.
Still have questions? We'd love to hear from you.
Call us at 877-879-9191 or email support@lumiflares.com — our team is here to help you find exactly what you're looking for.