Shipping Policy

Free shipping on every order — no exceptions.

Every fireplace purchased on Lumiflares.com ships completely free, fully insured, via freight carrier directly to your address, with liftgate service included at no charge. No minimum order required. Here is exactly what to expect from the moment you place your order to the day it arrives.

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Every shipment is fully insured

Your fireplace is insured for its full purchase value during transit. If anything isn't right when it arrives, tell us within 48 hours and we will take care of everything — replacement or full refund. No cost to you, no runaround.

1

Order confirmation & processing

Once your order is placed, you will receive an order confirmation email at the address you provided at checkout. In-stock fireplaces leave the warehouse within 1–3 business days.

  • Orders placed before 12:00 PM ET on business days are processed the same day.
  • You will receive a separate shipping confirmation email with your freight tracking number once your order leaves the warehouse.
  • Questions about your order? Email us at support@lumiflares.com anytime.
2

Shipping timeline

In-stock fireplaces leave the warehouse within 1–3 business days of your order. Once your order ships, freight transit time is typically 3–7 business days depending on your location.

  • If a model or finish is out of stock, its lead time is shown on the product page before you order, and we email your confirmed timeline. See our Backorder Policy for details.
  • Out-of-stock EcoSmart Fire items are made to order and usually ship in 4–8 weeks.
  • You will be contacted by the freight carrier to schedule a delivery window that works for you.
  • An adult will need to be present at delivery to sign for the shipment.
3

Curbside delivery with free liftgate service

All Lumiflares fireplaces are delivered curbside via freight carrier, which is standard for large, heavy appliances. Liftgate service is included free on every freight delivery.

  • The driver lowers your fireplace to the ground with the liftgate and brings it to the edge of your driveway or property line.
  • The driver is not able to bring the unit inside your home, up stairs, or into a garage, so plan for a second pair of hands to move it in.
  • Need an installer? Ask us — we can share installer referrals where available.
4

A quick look before you sign

Before signing the freight delivery receipt, take a minute to look over the packaging while the driver is there.

  • If the box looks fine, sign and you're done.
  • If you see a dent, tear or puncture, write a short note on the delivery receipt before signing and take a photo.
  • Not sure what to do? Write what you see on the delivery receipt before signing and take a photo. Then call 877-879-9191 or email us and we will handle it from there.
  • Open the box and look your fireplace over within 48 hours of delivery. If anything isn't right, email photos to support@lumiflares.com and we will handle everything from there.

Questions about your shipment?

Our team is here to help at every step of the process.

📞 877-879-9191

✉️ support@lumiflares.com

🕒 Call or email and a person replies within one business day