Backorder Policy
High demand, handled with care
Our team works closely with our manufacturing partners to maintain accurate inventory. Occasionally, premium items sell out faster than they can be restocked — and when that happens, we want to make sure your experience is as smooth and transparent as possible. Backordered Kingsman items typically ship within 1–3 months, depending on the model and current production schedule.
Your place in line is secured
When you place a backorder, we'll keep you updated every step of the way — from confirmation to the moment your order ships. You'll never be left wondering where things stand.
Why we process payment at the time of order
When you place a backorder, your payment is processed immediately. Here's why this actually works in your favor:
Secures your place in the production queue
Immediate payment reserves your unit with the manufacturer. Without it, your spot in line isn't guaranteed — especially for high-demand models.
Protects against payment issues down the line
Processing now prevents delays caused by expired card authorizations or outdated payment details while you wait — so your order fulfills without interruption when it's ready to ship.
Changed your mind? Here are your options
We understand plans change. As long as your order hasn't shipped, you have two easy paths:
To cancel, just send us an email before your order ships. Once a shipment is confirmed, we're unable to cancel — but our return policy still applies.
We'll keep you in the loop
You won't have to chase us for updates. We'll respond to any backorder inquiry within 48 business hours, and as soon as we receive new information from the manufacturer — including tracking details — we'll send it your way immediately. When your item comes back in stock, your order is prioritized and processed within 48 business hours so you're always first in line.
Questions about your backorder?
Call us at 877-879-9191 or email support@lumiflares.com — we're happy to give you a status update or help you explore your options.