What information we collect

When you browse our site

We automatically collect basic technical information to keep the site running smoothly and understand how customers find and use it. This includes your IP address, browser type, the pages you visit, and how you arrived at our site (for example, from a search engine or a link).

We collect this using standard tools: cookies, log files, and tracking pixels. These are common across most websites and help us improve your experience over time.

When you place an order

To process your purchase, we collect your name, billing and shipping address, email address, phone number, and payment information. Your payment details are handled securely through Shopify, which is PCI-DSS compliant — meaning your card information meets the highest industry standards for protection.

How we use your information

We use the information we collect to:

• Process and fulfill your orders, including payment, shipping, and order confirmations
• Communicate with you about your purchase or any issues with your order
• Protect against fraudulent orders and keep our store secure
• Understand how customers use our site so we can improve it
• Send you relevant information about our products, only when you've opted in

Who we share your information with

We only share your information with trusted partners who help us run our store and deliver your orders. We never share it for unrelated commercial purposes.

We may also share information when required by law — for example, in response to a valid legal request or to protect our legal rights.

Advertising & retargeting

We use advertising tools from Google and Facebook to show you relevant ads on other websites after you've visited ours. This is called retargeting, and it works through cookies placed on your browser during your visit.

You're always in control. You can opt out of personalized advertising at any time:

Your privacy rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights over your personal data:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt out of the sale of your data — we don't sell it, but you have this right regardless
• Not be discriminated against for exercising any of these rights

To exercise any of these rights, contact us at support@lumiflares.com and we'll respond promptly.

Cookies

Cookies are small files stored on your device that help our site recognize you and remember your preferences. We use them for essential site functions, analytics, and advertising.

You can disable cookies through your browser settings at any time. Note that some features of the site may not work properly without them. For more information, visit allaboutcookies.org.

Data retention & deletion

We keep your order information for as long as necessary to fulfill your purchase, handle any returns or warranty claims, and comply with our legal obligations.

If you'd like us to delete your personal information, email us at support@lumiflares.com with the subject line "Data Deletion Request" and we'll process it as quickly as possible. Note that some information may need to be retained for legal or financial record-keeping purposes.

A few other things

• Minors: Our site is intended for adults only. We do not knowingly collect personal information from anyone under the age of 18.
• Policy updates: If we make meaningful changes to this policy, we'll post the updated version here. We encourage you to review it periodically. Continued use of the site after changes are posted means you accept the updated policy.