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We're here whenever you need us
Whether you have a question before you buy, need help with an order, or just want expert advice on finding the right fireplace — our team is ready to help. Reach out through any of the options below.
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A member of our team will get back to you at the email address you provided. If it's urgent, call us at 877-879-9191, Monday–Friday 8:00 AM – 5:00 PM ET or Saturday 10:00 AM – 5:00 PM ET.
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Tell us what you're working on and we'll point you to the right fireplace — sizing, venting, fuel type, lead times, or anything else.
Support Hours
Business Address
73 Turnpike Street, Suite 1110
North Andover, MA 01845
United States
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