Why Lumiflares
A fireplace is more than a purchase.
It should be an experience.
We're a specialist boutique — not a big-box retailer. Every brand we carry, every product on our site, and every customer we serve gets our full, personal attention. Here's what that means for you.
Personally curated by our founder
We carry Kingsman — one of the most respected names in fireplace craftsmanship — hand-selected by our founder for quality, performance, and safety. When you order, you'll receive a personal thank-you from them directly — because to us, you're not an order number. You're someone trusting us with your home.
100% secure shopping
Our site uses SSL encryption on every transaction. We never store your credit card information — shop with complete confidence.
Authorized dealer — warranty guaranteed
We're a fully authorized dealer for every brand we sell. That means your manufacturer's warranty is always valid and fully protected from day one.
Fully insured shipments
Every order is fully insured against loss or damage in transit. If something goes wrong on the way to you, we handle it — at no cost to you.
30-day returns
Not the perfect fit? Our 30-day return policy is straightforward and fair. We'll help you find the right solution — no pressure, no runaround.
Real support, real people
From the moment you order to the day your fireplace is installed, our team is here for you. Call, email, or reply to any of our messages — we always respond.
Free shipping on every order — no minimum required
We ship free to the contiguous United States on all orders. No hidden fees, no surprise charges at checkout. The price you see is the price you pay.
Still have questions? We'd love to hear from you.
Call us at 877-879-9191 or email support@lumiflares.com — our team is here to help you find exactly what you're looking for.