Why Buy From Us?
Why Lumiflares
A fireplace is more than a purchase.
It should be an experience.
We're a specialist boutique — not a big-box retailer. Every brand we carry, every product on our site, and every customer we serve gets our full, personal attention. Here's what that means for you.
Personally curated by our founder
We carry Kingsman, Napoleon, Dimplex, SimpliFire and EcoSmart Fire — respected names in fireplaces and fire features — hand-selected by our founder for quality, performance, and safety. When you order, you'll receive a personal thank-you from them directly — because to us, you're not an order number. You're someone trusting us with your home.
100% secure shopping
Our site uses SSL encryption on every transaction. We never store your credit card information — shop with complete confidence.
Authorized dealer — full manufacturer warranty
We're authorized for every brand we sell, so your fireplace comes with the full manufacturer's warranty. Have it installed per the manufacturer's instructions to keep that coverage.
Fully insured shipments
Every order is fully insured against loss or damage in transit. If something goes wrong on the way to you, we handle it — at no cost to you.
30-day returns
Not the perfect fit? Our 30-day return policy is straightforward and fair. We'll help you find the right solution — no pressure, no runaround.
Real support, real people
From the moment you order to the day your fireplace is installed, our team is here for you. Call, email, or reply to any of our messages — we always respond.
Why buying from an authorized dealer matters
Fireplaces are sold online by many sellers who are not authorized by the manufacturer. On a purchase this size, that difference matters. Here's what buying from an authorized dealer protects.
- Your warranty. Some manufacturers only honor their warranty when the unit was bought from an authorized dealer — Napoleon's warranty, for example, requires it. Others, like Kingsman and Dimplex, require warranty repairs to go through authorized dealers or service providers. Buying from us keeps you inside those rules from day one.
- A genuine, factory-new unit. Every fireplace we sell ships through the manufacturer's official distribution channel — not gray-market, used, or reboxed stock.
- Someone who stands behind the sale. If something arrives damaged or isn't right, we work with the manufacturer and distributor on your behalf, so you're never left to sort it out alone.
- The right unit for your home. Fuel type, venting and clearances all have to match your space. We check your project against the manufacturer's manuals before you order, so you buy the right model the first time.
We're an authorized dealer for Kingsman, Napoleon, Dimplex, SimpliFire and EcoSmart Fire. Want proof for the brand you're considering? Just ask and we'll send it.
Free shipping on every order — no minimum required
We ship free to the contiguous United States on all orders. No hidden fees or surprise shipping charges at checkout.
Still have questions? We'd love to hear from you.
Call us at 877-879-9191 or email support@lumiflares.com — our team is here to help you find exactly what you're looking for.