From purchase to installed — we've got you covered
We specialize in premium gas fireplaces, and we know that a flawless installation is just as important as the fireplace itself. Our Concierge Installation Model connects you with certified professionals, technical support, and seamless coordination — every step of the way.
Dispatch & Base Setup Service
Let us handle all the coordination. We connect you with the right installer in your area, sync delivery timing with their schedule, and make sure they arrive fully briefed on your specific unit — so your installation day goes smoothly from the start.
What's included
Every detail handled before your installer arrives.
Professional scheduling & coordination
We handle all logistics — finding the right pro in your area, scheduling the appointment, and preparing all technical documentation before arrival.
Dispatch management
We sync your fireplace delivery with your installer's schedule so everything arrives ready to go — no delays, no miscommunication.
Pre-installation briefing
Your installer receives a full technical briefing on your specific unit — venting diagrams, framing dimensions, gas line specifications, and clearance-to-combustibles requirements — before they set foot in your home.
Three paths to a perfect installation
We give you full flexibility over how your installation is managed. Choose the path that fits your project.
Lumiflares Preferred Professional List Most popular
After purchase, we provide you with three vetted installation professionals in your area — licensed, experienced with high-end gas fireplaces, and proven at this level of work. Our network covers the contiguous United States. You choose who you hire and pay them directly.
Your own contractor or builder
Already working with a builder or general contractor? We'll provide a complete Technical Package — venting diagrams, framing dimensions, gas line specifications, and clearance requirements — so your contractor has everything they need for a perfect fit. No extra charge.
Self-select a certified professional
Not in our network area? We'll guide you through finding a National Fireplace Institute (NFI) certified gas technician or licensed gas fitter through professional trade networks — ensuring your factory warranty stays fully intact.
Our technical support commitment
Even though installation is handled by an independent professional, Lumiflares stays involved throughout the process.
- Pre-installation review — A digital checklist to confirm your wall framing, gas supply, venting path, and — for models with a blower or electronic ignition — a nearby 120V outlet are ready before your pro arrives.
- Direct tech support — If your installer has a technical question during the build, our team is available with manufacturer specs and venting diagrams on demand.
Questions about installation? We're here.
Our team can help you choose the right path and answer any technical questions before you get started.