Installation Services

From purchase to installed — we've got you covered

We specialize in advanced electric fireplaces, and we know that a flawless installation is just as important as the fireplace itself. Our Concierge Installation Model connects you with certified professionals, technical support, and seamless coordination — every step of the way.

Dispatch & Base Setup Service

Available at checkout on qualifying orders over $1,500 — which includes most of our fireplaces

$149.99 one-time fee

Let us handle all the coordination. We connect you with the right installer in your area, sync delivery timing with their schedule, and make sure they arrive fully briefed on your specific unit — so your installation day goes smoothly from the start.

⏱ When to book: We recommend adding this service at checkout. If you missed it, contact us within 5 days of your purchase to still take advantage — after that, scheduling may be limited.

What's included
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Professional scheduling & coordination

We handle all logistics — finding the right pro in your area, scheduling the appointment, and preparing all technical documentation before arrival.

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Dispatch management

We sync your fireplace delivery with your installer's schedule so everything arrives ready to go — no delays, no miscommunication.

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Pre-installation briefing

Your installer receives a full technical briefing on your specific unit — wiring diagrams, framing dimensions, and clearance specs — before they set foot in your home.

Pro Members

This service is complimentary for all Lumiflares Pro Members on orders over $1,500 — one of the many perks of your exclusive membership.

Three paths to a perfect installation

We give you full flexibility over how your installation is managed. Choose the path that fits your project:

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Lumiflares Preferred Professional List

After purchase, we provide you with three vetted installation professionals in your area — licensed, experienced with luxury electric fireplaces, and proven at this level of work. Our network covers the contiguous United States. You choose who you hire and pay them directly.

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Your own contractor or designer

Already working with a builder or interior designer? We'll provide a complete Technical Package — wiring diagrams, framing dimensions, and clearance specs — so your contractor has everything they need for a perfect fit. No extra charge.

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Self-select a certified professional

Not in our network area? We'll guide you through finding a National Fireplace Institute (NFI) certified technician or licensed master electrician through professional trade networks — ensuring your factory warranty stays fully intact.

Our technical support commitment

Even though installation is handled by an independent professional, Lumiflares stays involved throughout the process.

  • Pre-installation review — A digital checklist to confirm your wall and electrical setup are ready before your pro arrives
  • Direct tech support — If your installer has a technical question during the build, our team is available with manufacturer specs and wiring diagrams on demand
How the service relationship works: Installation services are contracted directly between you and your chosen professional — not through Lumiflares. This means you control your timeline, pay your installer directly, and avoid any hidden markups. The $149.99 Dispatch & Base Setup Service fee covers coordination and scheduling only, and does not constitute a direct installation contract with Lumiflares.
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Questions about installation? We're here.

Call us at 877-879-9191 or email support@lumiflares.com — our team can help you choose the right path and answer any technical questions before you get started.