Free Shipping: on all orders over $99 to the contiguous United States. No hidden fees at checkout.
Processing Time: Orders are processed within 1–3 business days.
Estimated Delivery: 5–10 business days depending on your location and the manufacturer's fulfillment schedule.
Tracking: You'll receive a tracking number via email once your order ships.
Large Item Notice: Electric fireplaces are oversized items and may ship via freight carrier. Delivery is curbside by default. Please ensure someone is available to receive the shipment.
Backorders: Due to high demand, some items may occasionally be on backorder. If your order is affected, we'll notify you immediately with an estimated ship date. Payment is processed at the time of order to secure your place in the fulfillment queue.
Questions? Contact us at support@lumiflares.com or call 877-879-9191.

Premium Quality, Curated for Your Home: Every fireplace in our collection is handpicked from trusted brand partners known for craftsmanship, safety, and design excellence.
Warmth You Can Feel: We believe a fireplace is more than a heating solution — it's the heart of your home. Our curated collection brings calidez into every space, from modern living rooms to cozy bedrooms.
Expert Support: We're here every step of the way — from choosing the right fireplace to after-purchase support. Reach us at support@lumiflares.com or 877-879-9191.
Secure & Seamless Shopping: Shop with confidence. Every order is processed through secure, encrypted systems with transparent pricing and no hidden fees.
Fast, Reliable Fulfillment: We work directly with our brand partners to ensure your order is fulfilled accurately and efficiently, with real-time tracking so you always know where your fireplace is.